Knowledgeable customer service

An important part of our distribution solution is our knowledgeable and competent customer service department. In many cases we receive orders electronically, but sometimes things have to be done manually. In those cases, our staff will be on hand to answer your, or your customers' questions, whether they are simple or more complex.

Orders, Pick/Packing & Delivery

Orders can be placed both electronically and manually, depending on what the customer wants. Picking, packing and consolidation of deliveries takes place at our central warehouses. Deliveries to recipients can be carried out as individual deliveries, or with our regular transportation to larger, frequent recipients. 

Invoicing

Additionally, if such is desired, Tamro is also able to handle the invoicing of recipients. Our invoicing service covers the entire spectrum from electronic invoicing with contract price to paper invoicing with list price.   

GDP-compatibility

Our central warehouses in Gothenburg, Kungens Kurva and Nykvarn are all adapted to GDP (Good Distribution Practice) in terms of premises and processes. The shipments are partially GDP-compliant depending on who the recipients are and what products to be delivered are.

Administrative services

By using the services Tamro offers, you can save administrative time as well as ensure that you comply with current laws and regulations regarding the handling, distribution and destruction of pharmaceuticals on a national level. Among other things, you can receive help with release certificates for your goods, secure handling of pharmaceutical licences for narcotics, environmental fees to FTI (Förpacknings- och Tidningsinsamlingen) or SGÅ (Svensk Glasåtervinning) and submitting Intrastat declarations to Statistics Sweden (SCB). For exports, Tamro can create proforma invoices and provide customs processing services.

Knowledgeable customer service

An important part of our international distribution solution is our knowledgeable and competent customer service department. Orders can be placed directly by recipients abroad or by you. In some cases we receive orders electronically, but sometimes things need to be done manually. In those cases, our staff are on hand to answer your, or your customers', questions - regardless of how simple or complicated the questions may be.

Orders, Pick/Packing & Delivery

With our central warehouses in Gothenburg, Kungens Kurva and Nykvarn, we are well situated to optimize your Nordic and international logistics. Regardless of the destination of your delivery, we strive for the highest possible security and optimal quality. Orders can be placed both electronically and manually depending on the recipient's and your wishes. Selection, packing and consolidation of deliveries takes place at our central warehouses. Transport to larger, more frequent recipients in the Nordic countries is made with our regular delivery rounds. 

GDP-compliance

Our central warehouses in Gothenburg, Kungens Kurva and Nykvarn are all adapted to GDP (Good Distribution Practice) in terms of premises and processes. The shipments are partially GDP-compliant depending on who the recipients are and what the products to be delivered are. 

Administrative services

By using the services Tamro offers, you can save administrative time as well as ensure that you comply with current laws and regulations regarding the handling and distribution of pharmaceuticals at a Nordic and international level. Among other things, you can get help with pro forma and customs administration as well as Intrastat declarations to Statistics Sweden (SCB) for your cross-border trade.

 
Are you curious to know more about our Vaccine distribution? Don't hesitate to reach out to us. 

In accordance with the EU directives and special regulations that govern the handling of clinical trials, we offer a range of services that we tailor to your needs. Tamro has agreements with the majority of Sweden's county councils/regions and offers distribution directly to clinics, without intermediaries. We offer services such as:

• Warehousing/Pass-through
• Order management
• Repacking/additional labelling, incl. repackaging using randomisation lists
• Purchase of EU-released comparator drugs
• Distribution within Europe
• Transport monitoring
• Pharmaceutical control
• Reports/Statistics
• Return and destruction management
• Validating transport packaging with temperature measurement
• Web-based warehousing system with external access for customers

CONTACT: Order.Clinicaltrials@tamro.com

Zone division

Sorting when unpacking medicine and other goods can takes up valuable time at the pharmacy. With Zone Division, requested goods can be delivered in the same trays, making it easier and faster to unpack the delivery from Tamro. 

Read more about Zone Division. 

Reposition of goods

In order to make it as easy as possible for pharmacies to distribute goods between each other, Tamro offers the Reposition of goods service. This is a good option if, for example, a medicine or product runs out at one pharmacy but is available at another.

Read more about Reposition of goods. 

Divided delivery

We offer a delivery splitting service that allows you to separate orders and goods within the same delivery with separate invoices.

Read more about Divided delivery.

Destruction

Tamro handles the destruction of obsolete pharmaceutical and archival materials from pharmacies and other customers. This service gives you peace of mind knowing that the medicine will not end up in the "wrong place" or pose a risk to the environment. 

Read more about Destruction.

Order & Delivery

If needed, pharmacies can place an order in addition to their regular order. Depending on the urgency of the delivery, you can choose between an Express Order or a Supplementary Order.

Read more about Order & Delivery.

Three different BI packages.

Here you can read more about our BI packages and what features you get access to as a customer.

FREE: The free version gives you access to KPI widgets through an easy-to-read dashboard, product information, transport notifications as well as the ability to update delivery dates and place web orders.

BASIC: In addition to everything that is included in the free version, BASIC provides real-time access to data on completed transports, goods receipt, stock levels and backorders.

PREMIUM: This gives you access to everything included in Free and Basic, as well as the option of grouping by product and district. PREMIUM also includes our more comprehensive analysis tool for sales, inventory, transactions, backorders and KPIs.

Read more about our three different BI packages.

Reports at three levels.

We want to give you access to a wide range of up-to-date reports on things like sales statistics, stock level information and invoicing. Our goal is to be able to offer the most flexible tool possible. 

Standard: Included free of charge as part of our logistics service.
Additional reports: Additional reports from Tamro’s range of reports.
Customized reports: Compiled according to our customer's needs and wishes.

You can also access Launch Reports which provides you with a convenient solution for quickly monitoring sales and future availability. Launch reports give you an overview of daily results and an entire launch period, as well as provide detailed daily reports per customer, city, municipality and/or pharmacy chain. 

Read more about Reports.

File Transfer.

Tamro's service gives you access to automated file transfers - to enable you access to information about things like stock levels or lists of current customers and product items. 

Standardized file transfers: Information is sent via FTP in Tamro's standard format.
Custom file integrations: Information is sent via FTP and automatically loaded into our customer's business system.

Read more about File Transfer.

Administrative Services

Administrative work can easily take valuable time out of workday. In some cases help might even be needed to ensure that the work was carried out correctly. Our administrative services can help you reduce the amount of internal administrative work, so that you can focus on your core business. With nearly 100 years of experience, our knowledgeable staff can ensure that the work is carried out correctly - a reassurance for you and your business.

Explore our administrative services in more detail.

Delivery Services

To make receiving incoming goods easier, we have developed two services: Delivery Notifications to improve the quality and flow of your deliveries and Batch Release to help you upload release certificates.

Read more about Delivery Notifications.
Read more about Batch Release.

Quality Services

For a safe and secure distribution of medicine, quality is the key. With our quality services, we can ensure you have a reliable process for Withdrawal of Medicines or help you deliver goods that have not yet been released for sale.

Read more about Withdrawal of Medicines.
Read more about EU Release.

Stock Management

There are many advantages to having your stock here at Tamro. We can assist you with almost everything regarding warehouse management, for example by providing services that enable you to move your goods back to your central warehouse at Tamro’s facilities or to pick out Reference Samples for various purposes.

Read more about Reference Samples.
Read more about Stock Transfer.

Pharmaceutical Samples

We stock and distribute pharmaceutical samples to doctors, dentists, veterinarians, consultants, district nurses and other professionals and can handle all aspects pertaining to the samples.

Read more about Pharmaceutical Samples.

Repackaging

Tamro gives you access to a wide range of repackaging options. In addition to our regular services, we can, for example, assist with several types of inspection assignments. This is a good option to avoid having to return or destroy goods due to suspected defects.

Read more about Repackaging.

Temperature Control

Many medicines and other goods are temperature-sensitive. If a product is exposed to the wrong temperature during transport, the product may be destroyed, preventing it from working properly. With our temperature control services, you can be sure that your goods arrive in the right condition - a reassurance for both you and your customers.

Read more about Temperature Control during Delivery.
Read more about Temperature Logs during Transport.

Delivery Services

Somethings things don’t always happen as planned, and suddenly you need quick delivery. With the Express Order service, we offer faster delivery. In the event that the recipient is not part of Tamro's regular delivery network and the goods are temperature sensitive, we also offer Cold Packaging for both large and small items - included in our regular delivery services.

Read more about Express Orders.
Read more about Cold Packaging.

Handling of Claims

Handling claims takes up valuable time for both large and small pharmaceutical companies. To make your life easier, we can safely and securely handle the claims you receive regarding medicine from pharmacies.

Read more about the Handling of Claims.

Uniform conditions create flexibility

The vast majority of the value-added services are provided under a set of simple general terms and conditions. But some more complex value-added services require a more detailed agreement between the parties. This means that additional services can be requested at short notice without an agreement having to be signed. It gives our customers freedom and flexibility when it comes to selection, activation and termination of value-added services.

You can find Tamro’s General Terms and Conditions for Value Added Services here.